Monday, August 27, 2012

RaceFace SIXC warranty update

I got more than a few questions about how my RaceFace SIXC warranty went, I had to reply that it was still something that was being processed by ChainReactionCycles/Raceface. Well the wait is over, and I finally know the outcome. Lets me take you through a quick stroll of how things went down:

It all began with my pedal hitting a rock. Pedal was just fine, but the thread in the crankarm was not. In fact, it got stripped (!)
(click to enlarge)

I wrote a letter to ChainReactionCycles (CRC) explaining what happened, I even documented to CRC that RaceFace was aware of this issues/weakness of the SIXC crankset, this is what the newest version of the crankset has to offer:


CRC gave me this reply:

I went like this:



Then I sent it in anyway.


3 weeks passed, and now this:

2012 Raceface SIXC crank. WITH CrMo pedal inserts! FAHK YEAH!

2 comments:

  1. So you would recommend these for my Enduro ?
    :)
    Looking for a new pair of cranksets
    Hope all is good at the West Coast.

    Best
    T

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  2. Would definitely recommend them, especially after the post 2012 improvements, mentioned above. Strong as hell, stiff, responsive, and just plain sexy. ; )

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